4 June 2024, 15:00-16:00
Speakers: Marija Jestrić, Clio Schils & Alison Roberts
Moderator: Anu Carnegie-Brown

Description
Do you know if your clients are singing your praises or about to walk away? Are you hesitant to ask for feedback or struggling to get any? Does your client satisfaction survey reach the right people?

The three ladies in this panel, Marija Jestrić, Clio Schils & Alison Roberts are language services professionals whose work involves tracking client satisfaction and engagement. They will share tips for how to improve the quality and quantity of client feedback and how to put it to the best use in your company. Client satisfaction is a prime indicator of your brand’s health and a key measure of how well your services match your clients’ expectations and needs. Join us in talking about how to best gauge it and what to do with the results.